Work with us, in a career that matters

About the role
The Service Coordinator role develops strong collaborative relationships with customers and their families, acting as the primary point of contact for core support services.

As our new Service Coordinator, you are responsible for monitoring and optimising the health, well-being, citizenship, safety & satisfaction of customers, engaging other service providers internally or externally where necessary.

How will you make a difference?

The Service Coordinator supports customers to choose how their funding should be used, ensuring services purchased reflect customer choice & funding available.

As the Service Coordinator, you will:

• Act as primary liaison with customers/families
• Deliver & role model excellent customer service
• Provide quality practice leadership & coaching
• Facilitate and maintain high-quality Customer Support Plans and associated documentation
• Responsible for customers' NDIS pre-planning, goal progress, progress reports, plan utilisation and optimisation.
• Manage operating budgets and meet relevant Key Performance Indicators.
• Manage rosters and customers' funding packages efficiently and effectively.
• Ensure documentation & customer information are kept up to date in a timely way, including CMS data integrity.
• Report, manage, evaluate and monitor incidents, investigations and complaints in a timely manner whilst focusing on prevention & continuous improvement. Participate in Quality & Safeguarding Commission activities.

Benefits
Our employees are deeply connected with our vision and work passionately to support our customers in achieving their goals.

• Along with a caring and values-driven culture, we have some great benefits:
• Non-profit organisation salary packaging benefits up to a maximum of $18,550
• 3 wellness days
• Leave loading, paid parental leave, and an employee assistance program
• Flexible working arrangements
• A genuine and supportive team culture

About You
• A tertiary qualification (or equivalent) in Health, Disability, Social Services, Behavioural or Sciences is desirable.
• Minimum 3 years’ experience working with people with a disability in a similar role and/or working for a community organisation in a similar role.
• A good understanding of contemporary practices within the disability sector, including active participation, supported decision making, self-determination and citizenship.
• Highly developed verbal and written communication and interpersonal skills; able to consult with a wide range of people.
• Strong cultural/diversity awareness and sensitivity.
• Well-developed planning and organisational skills.
• Understanding of and commitment to principles of NDIS and Quality & Safeguarding Framework.
• Committed to working collectively towards AbilityWA's purpose and strategic initiatives.
• Has the right to work in Australia with the ability to obtain NDIS Workers Screening Clearance, National Police Check & Working with Children's Check.
• Current nationally accredited First Aid certificate.
• Current and valid ‘C’ class driver's license.
• COVID-19 Vaccination Certificate.
• Promotes a safe work culture and complies with Work Health & Safety policies.

At Ability WA, we care about finding the right people to join us; hence, we encourage you to apply even if you don’t meet 100% of our selection requirements.

To Apply
If you like what we’re about and think you’ll be a good fit, we’d love to meet you!
Click apply to submit your application, including a resume and cover letter outlining your suitability for this position.

If you have any questions, please feel free to contact:
Shannon Fitzgerald (Manager Community Connect) at shannon.fitzgerald@abilitywa.com.au

Applications closing date: 22 August 2025

Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.

Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging
Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.