Work with us, in a career that matters
EOI - Senior Customer Engagement Coordinator
- Central Suburbs & Coolbinia Perth WA
- Full Time
Internal Expression of Interest: Senior Customer Engagement Coordinator
About the Opportunity
Ability WA is seeking expressions of interest from current employees interested in future Senior Customer Engagement Coordinator opportunities within our Customer Engagement team.
Our Customer Engagement team is a critical link between our organisation and our customers. Senior Customer Engagement Coordinators play an important role in delivering exceptional customer experiences by connecting customers with the services and supports they need to achieve their goals and live their best life.
In this role, you may:
- Lead projects supporting strategic initiatives, including customer growth and satisfaction, financial management, and data integrity.
- Support continuous improvement through process development, document control, and training initiatives.
- Build and maintain strong relationships with internal and external stakeholders, including the National Disability Insurance Agency (NDIA), Local Area Coordinators, Service Providers, Hospitals, Schools, and other referral pathways.
- Utilise high-level customer service skills to attract new customers, support positive outcomes, and maintain customer engagement.
- Establish and manage customer service agreements and financial arrangements with a high level of accuracy and attention to detail.
- Contribute to Ability WA's purpose, values, and strategic priorities.
About You
We would love to hear from employees who have:
- Demonstrated experience in project management, process improvement, or a similar role.
- Experience within the disability, aged care, health, or community services sector, with a sound understanding of the NDIS.
- Strong communication and stakeholder engagement skills.
- The ability to work effectively in a fast-paced and changing environment.
- Excellent planning, organisational, and problem-solving capabilities.
- Experience using Microsoft Office applications and client management systems.
- Current compliance requirements, or the willingness to obtain them, including a National Police Clearance, NDIS Worker Screening Check, COVID-19 vaccination evidence (where required), and a Driver's Licence.
Why Express Your Interest?
This is an opportunity to:
- Explore future career progression opportunities within Ability WA.
- Build on your existing skills and experience.
- Contribute to strategic initiatives that support our customers and organisation.
- Join a supportive, collaborative, and values-driven team.
How to Submit Your Expression of Interest
Please click Apply and submit:
- Your current resume; and
- A cover letter (maximum one page) outlining your interest in the opportunity and how your skills and experience align with the role.
Questions?
For a confidential discussion, please contact:
Hannah Mullins
Customer Experience Team Lead
📧 Hannah.Mullins@abilitywa.com.au
Expressions of Interest Close: Friday 7 August 2026 at 11:59 PM
Please note this is an internal Expression of Interest for current Ability WA employees only. Submission of an EOI does not guarantee progression to interview or appointment. Suitable applicants may be contacted as opportunities arise.
Who is Ability WA?
We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.
‘We reserve the right to extend or withdraw this advertisement prior to the closing date’
Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.
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