Work with us, in a career that matters

Full Time | Based in South Hub (Murdoch) | Fixed Term contract until end of March 2026

About the role

As a Senior Customer Services Officer, you will:

• Work closely with South Hub Therapy Team Leaders and Manager
• Manage complex administrative tasks and support continuous improvements
• Handle financial processes including billing, NDIS claims, account reconciliation and reporting
• Maintain accurate customer records and support systems, including onboarding and student placements
• Build strong relationships with clients, families, therapists, and internal teams
• Coordinate meetings, events, and appointments; support reception and general office operations
• Prepare professional correspondence and documents; manage supplies and purchasing in line with business need

Essential Skills & Qualifications

• Experience in a senior administrative or client-facing role
• Strong communication, problem-solving, and organisational skills
• High level of professionalism, attention to detail, and discretion
• Ability to manage competing priorities across multiple systems
• Well-developed computer skills and experience within Microsoft Office
• A collaborative, values-driven approach with a passion for supporting others

How to apply

Click apply to submit your application including a resume and cover letter outlining your suitability for this position. We’re shortlisting immediately so would love to see your application as soon as possible.

For questions about the position, contact Sarah-Jane Brummage on Sarah-Jane.Brummage@abilitywa.com.au

For questions about the application process, contact Guneet Kaur on  Guneet.Kaur@abilitywa.com.au

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, sexual orientations, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.

We reserve the right to extend or withdraw this advertisement prior to the closing date.

Ability WA focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability WA staff regarding unsolicited CVs.