Work with us, in a career that matters

Ability WA is inviting internal Expressions of Interest from motivated and capable employees who are ready to take the next step into the Administration Coordinator role.

This is a great opportunity to build your leadership capability, influence how customer data is managed across the business, and play a key role in supporting teams to deliver high‑quality outcomes. You’ll work closely with internal stakeholders and lead a small, collaborative team in a role that is fast‑paced, varied, and rewarding.

If you enjoy problem‑solving, improving systems, and supporting others to succeed, this role could be an excellent fit.

What You’ll Be Doing

In this role, you will:

• Be the go‑to person for customer data and CMS‑related matters within the business unit
• Support and guide team members through CMS training and ongoing system support
• Oversee customer billing data, investigate rejections, and proactively address data quality issues
• Identify opportunities to improve processes and contribute to continuous improvement initiatives
• Coordinate internal audits, policy reviews, and communicate procedural updates
• Respond to a range of customer and stakeholder enquiries with a solution‑focused approach

What You’ll Bring

You’ll bring a strong mix of technical capability, organisation, and people skills, including:

• Experience and/or a relevant qualification in administration, data management, or a similar analytical role
• The confidence to lead, support, or coordinate a small team (formal leadership experience is desirable but not essential)
• Strong communication and administrative skills with a customer‑focused mindset
• The ability to work independently, manage competing priorities, and meet deadlines in a changing environment
• Confidence using Microsoft Office and learning new systems

Compliance Requirements

Applicants will need to meet (or be willing to maintain) Ability WA’s standard compliance requirements, including a National Police Check, NDIS Worker Screening Check, valid ‘C’ Class driver’s licence, and completion of mandatory training modules.

Why This Opportunity?

• Build leadership and coordination experience
• Contribute to meaningful improvements in systems and processes
• Work closely with stakeholders across the organisation
• Be supported in your career development and growth at Ability WA

We encourage internal employees to apply even if they don’t meet every requirement — if you have transferable skills and the motivation to succeed, we’d love to hear from you.

How to Submit Your EOI

Please submit a brief Expression of Interest, including:

• A short cover letter outlining your interest and suitability
• Your current resume

Want to Know More?

For an informal conversation about the role, please contact:
Sarah Niemann
Administrative Coordinator
📧 Sarah.Niemann@abilitywa.com.au

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’