Work with us, in a career that matters

Internal Opportunity – Fixed Term Contract

Support and enhance the business applications that help Ability WA deliver services and achieve better outcomes for people with disability.

Working within the Information Services team, you'll partner with stakeholders across the organisation to support critical business systems, drive continuous improvement initiatives and contribute to technology projects that improve the way we work.

⏰ Full Time

📅 Fixed Term Contract – 6 months (with potential extension for a further 6 months)

📍 Based in Coolbinia

🔒 Internal Opportunity – Current Ability WA Employees Only

About the Role

As the Application Support Analyst, you will:

• Provide support, maintenance and enhancement of corporate and operational applications.
• Partner with stakeholders to identify business needs and translate requirements into effective system solutions.
• Analyse and document business processes, system changes and improvement opportunities.
• Provide second-level application support and assist in resolving complex system issues.
• Support system integrations, data extraction, migration and application customisation activities.
• Coordinate vendors and third-party providers to deliver system enhancements and support services.
• Contribute to ICT projects, system upgrades and continuous improvement initiatives.
• Ensure applications and system changes align with Ability WA's ICT strategy and governance requirements.
• Build strong working relationships with business system owners and key stakeholders across the organisation.

About You

You are a solutions-focused ICT professional who enjoys working with both technology and people to improve business outcomes.

You bring:

• Experience in business analysis, application support and/or ICT project delivery.
• Experience supporting business applications, including SaaS platforms and integrated systems.
• Knowledge of business process improvement and systems development methodologies.
• Experience working with databases and data management, with MS SQL knowledge highly regarded.
• Excellent problem-solving, stakeholder engagement and communication skills.
• The ability to manage competing priorities and work collaboratively across teams.
• Salesforce experience (desirable).
• Relevant qualifications in Information Technology, Business Systems or a related discipline, or equivalent experience.

At Ability WA, we care about finding the right fit. Even if you don't meet 100% of the selection criteria, we encourage you to apply.

Apply Now

This is an internal-only opportunity available to current Ability WA employees.

If you're interested in this opportunity, please submit your resume and a cover letter (maximum one page) outlining your interest and suitability for the role.

Applications will be reviewed as received.

We reserve the right to extend or withdraw this advertisement prior to the closing date.