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Expression of Interest: Team Coordinator (Community Connect) Pool

Ability WA is seeking Expressions of Interest from suitably experienced employees interested in joining a Team Coordinator (Community Connect) talent pool for future acting, secondment, and temporary development opportunities.

This pool will be used to identify employees who may be considered for Team Coordinator opportunities as they arise within Community Connect.

About the Opportunity

Reporting to the Manager Community Connect, the Team Coordinator is responsible for leading and supporting a regional team of Customer Support Officers, ensuring the delivery of high-quality customer service and employee support. The role acts as a key link between frontline employees and various business units across Ability WA, fostering a positive team culture and driving service excellence.

The successful applicant may be responsible for:

• Providing day-to-day leadership, coaching and support to a team of Customer Support Officers.
• Supporting employee performance, development and engagement through regular communication and guidance.
• Monitoring team performance and identifying opportunities for continuous improvement.
• Conducting probation reviews, performance discussions and development conversations.
• Working collaboratively with Service Coordinators and internal stakeholders to understand customer and workforce needs.
• Assisting team members to navigate challenging situations and providing escalation support where required.
• Promoting Ability WA's values, quality standards, safeguarding requirements and commitment to community inclusion.

About You

We are looking for candidates who can demonstrate:

• Experience leading, mentoring or coordinating teams, preferably within disability, aged care, community services or a similar sector.
• Strong communication and stakeholder engagement skills.
• Experience supporting employees working remotely or across multiple locations.
• A commitment to customer service excellence and continuous improvement.
• Sound understanding of the NDIS, person-centred practice and quality and safeguarding principles.
• The ability to manage competing priorities and work collaboratively across teams.
• Alignment with Ability WA's values and strategic objectives.

The following will be highly regarded:

• Previous supervisory or team leadership experience.
• Relevant qualifications in Community Services, Disability, Leadership, Management or a related discipline.
• Experience working within rostering, workforce coordination or customer service environments.

How to Apply

Please submit:

• A current resume; and
• A brief expression of interest (maximum one page) outlining:
  • Why you are interested in Team Coordinator opportunities.
  • Your relevant skills, experience and achievements.
  • How you meet the requirements of the role.

Applications will be reviewed as received, and suitable candidates may be contacted regarding future opportunities.

For further information regarding the opportunity, please contact Nicole Kennett at Nicole.Kennett@abilitywa.com.au.