Work with us, in a career that matters

About the Position:

Our customer contact team is vital to connecting our organisation with our customers. You'll deliver exceptional experiences, guiding them to the right services and teams, helping our customers live their best lives. Your coordination skills will attract and retain customers, whilst working in a passionate, down-to-earth team committed to achieving positive outcomes.

Full time position working from our Murdoch hub and/or Coolbinia Head Office, and Wanneroo hub locations

• Enthusiastic, and passionate team
• Opportunities to progress to other roles across Ability WA
• Connect directly with our customers to help them access the services they need.

Benefits

Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.

Along with a caring and values-driven culture, we have some great benefits:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550.
• leave loading, paid parental leave return from parental leave bonuses and an employee assistance program.
• Flexible working arrangements
• A genuine and supportive team culture

About You:

• A strong understanding of a customer-centered approach to service delivery
• Positive communication skills and an unwavering customer focus
• Ability to work autonomously as well as part of our team
• Well-developed problem solving skills with the ability to prioritise competing demands 
• Strong computer literacy, time management skills and attention to detail to ensure data integrity
• Excellent organisational, administrative and interpersonal skills
• Be committed to working collectively towards Ability WA’s purpose and strategic initiatives as well as taking an active approach to your growth and learning

Mandatory Requirements:

If successful through the recruitment process, we will need the below:

• National Police Clearance no older than 6 months, Current Driver’s License, NDIS Worker’s Orientation Module, NDIS Worker Screening check, COVID-19 Vaccination Certificate, Immunisation Statement

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you!

Click apply to submit your application including a resume and cover letter outlining your suitability for this position.

Questions?

Feel free to contact: Adeline Calcott, Customer Contact Team Leader on 1300 106 106

Applications close: Wednesday 2nd October 2024

Who is Ability WA and what makes us stand out?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff. 

‘We reserve the right to extend or withdraw this advertisement prior to the closing date.’

At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse culture and religious backgrounds.

Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging.