Work with us, in a career that matters

About the Position​​

The Housing Engagement Coordinator engages with customers to match home and living support options for new and existing Ability WA customers. This role involves working with external stakeholders to help customers navigate their living choices, offering high-quality support from enquiry stage to moving in. We are looking for a passionate individual who can build strong referral networks, establish connections, and deliver a positive experience for our customers.

As a Housing Engagement Coordinator, you will:

• Make connections and build relationships with customers and their support network to understand their goals and preferences, to match them with their suitable home and living options within Ability WA
• Involved in each step of the customer journey from enquiry through to moving into their new home
• Work closely with existing customers to understand housemate preferences and compatibility factors
• Work with Community Services teams to ensure the timely transition into Ability WA’s homes and safe service handover
• Engage and maintain relationships key external and internal stakeholders, including but not limited to SDA partners, Community Services, Therapy Services and Support Coordination providers in the establishment of new SDA homes
• Preparation of intake assessment documentation, customer snapshots, Supported Independent Living Quotes, development of Rosters of Care (ROC) and house rosters, and customer risk assessments
• Promote Ability WA as a preferred home and living supports service provider at events and Expos
• Efficiently maintain accurate records, databases and additional plan information as required
  
  

About You

• Minimum of 3 years’ experience in home and living support services in the disability sector or relevant
• Exceptional communication and interpersonal skills
• Sound understanding of the disability sector and NDIS
• Ability to develop and maintain relationships with key stakeholders
• Strong attention to detail and committed to continuous improvement
• Computer skills and strong proficiency with the MS Office Suite
• Relevant tertiary qualification is desirable

• Current (or willing to attain): Working with Children Check, National Police Clearance of no older than 6 months, Current Driver’s Licence, NDIS Workers Orientation Module, NDIS Worker Screening check and COVID-19 Vaccination Certificate, Current First Aid Certificate

At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don’t meet 100% of our selection requirements.

​Benefits

Our employees are deeply connected with our vision and values and work hard to support our customers to achieve their goals.

Along with a caring and values-drive culture, we have some great benefits:

• Non-profit organisation salary packaging benefits up to a maximum of $18,550
• Two wellness days, leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program.
• Flexible working arrangements
• A genuine and supportive team culture
• A strong employee listening culture which provides regular opportunities to provide your feedback about life at Ability WA which is used to make improvements to our organisation.

To Apply

If you like what we’re about and think you’ll be a good fit, we’d love to meet you! Click apply to submit your application including a resume and cover letter outlining your suitability for this position.

If you have any questions, please feel free to contact Sarah Turbutt, Housing Engagement Manager, sarah.turbutt@abilitywa.com.au

Applications closing date: 25th September 2024

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Who is Ability WA?

We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA’s leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.

‘We reserve the right to extend or withdraw this advertisement prior to the closing date’